Introduction
At Ocular Technologies, contact centre solutions are the core focus and the reason behind its solid reputation.
The contact centre is the heart of your customer contact zone – it is the critical point where information, support and transactions flow between your business and your customers. Due to global advancements, a call centre needs to be automated, integrated and run on the latest technology, so as to offer customers more communication options, faster access and personalised services.
True Business Benefit
Just by leveraging the power of computer-telephony integration and streamlining the call process, Ocular can improve contact centre productivity by an average of 30%.
Recent News
Tweets and trends in the contact centre industry
JOHANNESBURG – October 12, 2011 – Reminiscent of the formal written letter of praise or complaint that was soon eclipsed by the phone call,...
Posted on 11/7/2011
AudioCodes Ltd signs Ocular Technologies as local VAR
JOHANNESBURG, September 27, 2011 – Specialist contact centre solutions- and services provider, Ocular Technologies has announced its appointment as a registered value-added reseller (VAR)...
Posted on 9/30/2011
Nine things every contact centre needs to know about workforce productivity
JOHANNESBURG – August 10, 2011 – Contact centres need to go beyond cost savings and become revenue contributors for companies to remain competitive. The...
Posted on 8/19/2011
If unified communications is the answer, what is the question?
JOHANNESBURG – July 12, 2011 – Both consumers and enterprises are changing. Today’s customers have more choice, influence and control than ever before –...
Posted on 7/12/2011
Ocular partners with pioneering headset manufacturer
Contact centre solutions provider, Ocular Technologies, has partnered with the leading designer, manufacturer and marketer of lightweight communications headset products, Plantronics, enhancing its competitiveness...
Posted on 4/13/2011
