At Ocular Technologies, contact centre solutions are the core focus and the reason behind its solid reputation.
The contact centre is the heart of your customer contact zone – it is the critical point where information, support and transactions flow between your business and your customers. Due to global advancements, a call centre needs to be automated, integrated and run on the latest technology, so as to offer customers more communication options, faster access and personalised services.
True Business Benefit
Just by leveraging the power of computer-telephony integration and streamlining the call process, Ocular can improve contact centre productivity by an average of 30%.
Managing Outbound Dialling lists strategically to Maximise Collections
JOHANNESBURG – September 27, 2012 – Outbound Dialling List management strategies ensure that the accounts representing the highest risk to the collections process are targeted with...
Posted on 9/27/2012
Ocular Technologies announces Aspect Contact, maximising users’ Microsoft Lync deployment
JOHANNESBURG – September 27, 2012 – Contact centre solutions provider, Ocular Technologies, has introduced Aspect Contact, helping enterprises maximise their return from Microsoft Lync...
Posted on 9/27/2012
Optimising agent performance in collections organisations
JOHANNESBURG – September 12, 2012 – Collections contact centres predominantly make outbound calls, but also generate inbound call traffic. These types of centres, that handle...
Posted on 9/12/2012
Key to heightened customer experience is a Next-Generation Customer Contact Centre solution
JOHANNESBURG – August 29, 2012 – Financial services providers are becoming increasingly reliant on next-generation customer contact and workforce optimisation solutions to create and sustain...
Posted on 8/29/2012
Making the back office pay through Workforce Optimisation
JOHANNESBURG – August 15, 2012 – Workforce optimisation solutions can increase the productivity of back-office operations and decrease costs. Specifically, they help to improve customer...
Posted on 8/15/2012