JOHANNESBURG – September 27, 2012 – Outbound Dialling List management strategies ensure that the accounts representing the highest risk to the collections process are targeted with the right treatment in order to maximise collections. Some collections companies operate in multiple locations, often with competing debtor contact strategies and different methods and philosophies for managing portfolio risk. To [...]
Read moreJOHANNESBURG – September 27, 2012 – Contact centre solutions provider, Ocular Technologies, has introduced Aspect Contact, helping enterprises maximise their return from Microsoft Lync deployments. Aspect Contact is a multimedia contact centre solution that is ideal for contact centres and help desks up to 100 seats and, according to Pommie Lutchman, CEO at Ocular Technologies, [...]
Read moreJOHANNESBURG – September 12, 2012 – Collections contact centres predominantly make outbound calls, but also generate inbound call traffic. These types of centres, that handle both incoming and outgoing calls, are faced with a critical decision – how to efficiently and effectively balance inbound and outbound volumes to achieve excellent service and to optimise agent productivity. [...]
Read moreJOHANNESBURG – August 29, 2012 – Financial services providers are becoming increasingly reliant on next-generation customer contact and workforce optimisation solutions to create and sustain differentiation through exceptional customer experience. Credit card lenders, in particular, have realised that product improvement alone is not enough to drive long-term profitability in an environment of radically changing, heightened customer [...]
Read moreJOHANNESBURG – August 10, 2011 – Contact centres need to go beyond cost savings and become revenue contributors for companies to remain competitive. The contact centre also needs to stop being managed solely for efficiency, convince the business that it has the potential to build customer loyalty, win new customers and increase revenue. This is [...]
Read moreContact centre solutions provider, Ocular Technologies, has partnered with the leading designer, manufacturer and marketer of lightweight communications headset products, Plantronics, enhancing its competitiveness in the contact centre arena by offering a complete unified communication (UC) services portfolio and becoming a one-stop shop for customers. “Ocular Technologies has always partnered with industry leaders to provide [...]
Read moreA Contact Centre can provide a number of important, tangible benefits. First, an increased focus on customer service is likely to lead to more efficient methods in handling significant levels of customer interactions. This, in turn leads to a reduction in transaction costs where the majority of simple customer interactions are handled by dedicated, well-trained [...]
Read moreBy Ebrahim Dinat, sales and marketing director at Ocular Technologies October 06, 2008 – With personnel strikes, power failures and broken or stolen cables becoming common anomalies in South Africa, organisations are more aware than ever that planning and preparation, particularly with regard to critical business structures such as contact centres, is of the utmost [...]
Read moreSeptember 29, 2008 – Contact centre technologies and CRM service provider, Ocular Technologies, and Altitude Software, a leading global independent contact centre solutions vendor, has announced a partnership to provide the growing South African BPO industry with customer interaction management software solutions. According to Pommie Lutchman, Ocular managing director, this will expand the company’s customer [...]
Read moreOcular Technologies is proud to be 100% Black-owned, and to have achieved, for the fourth consecutive year, a Level 2 BBBEE Rating, with a procurement recognition level of 125%
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