Seamless Customer Service™
Seamless Customer Service™ is a unified communications (UC) application for the contact center from Aspect Software® that unites inbound routing and voice portal capabilities to reduce cost-per-customer inquiry.
Leveraging inbound routing, voice portal, Ask an Expert, Unified Agent Desktop, and real-time reporting capabilities, Seamless Customer Service coordinates self-service with live agent assistance to create a consistent experience across channels.
Seamless Customer Service brings your business rules, hard-learned best practices and administration into a centrally managed platform. It delivers a new way to coordinate self-service with assisted service to improve first call resolution and enhance the overall customer experience.
Seamless Customer Service allows you to: