Seamless Customer Service™

Seamless Customer Service™ is a unified communications (UC) application for the contact center from Aspect Software® that unites inbound routing and voice portal capabilities to reduce cost-per-customer inquiry.

Leveraging inbound routing, voice portal, Ask an Expert, Unified Agent Desktop, and real-time reporting capabilities, Seamless Customer Service coordinates self-service with live agent assistance to create a consistent experience across channels.

Product Capabilities
​Seamless Customer Service brings your business rules, hard-learned best practices and administration into a centrally managed platform. It delivers a new way to coordinate self-service with assisted service to improve first call resolution and enhance the overall customer experience.

Seamless Customer Service allows you to:

  • Reduce cost and complexity by eliminating computer telephony integration (CTI) expenses.
  • Improve customer satisfaction by enhancing the experience from self-service to assisted service.
  • Increase first call resolution rates through data-directed routing and expert agent accessibility.
  • Improve competitive distinction and brand recognition by orchestrating a desirable customer experience.
  • Provide a rapid response by quickly enacting business rules.
  • Proactively contact customers using voice, short message service (SMS) or email.
  • Deliver IT-ready capabilities.

    •