Optimized Collections is a unified communications (UC) application for the contact center from Aspect Software® that unites campaign optimization, workforce management, and performance management.
It enhances the next-generation capabilities within our customer contact platform to reduce your cost-per-collected dollar, while increasing productivity and maximizing agent resources.
Optimized Collections gives your staff the tools they need to effectively manage and drive performance, promoting an environment of continual process improvement throughout your contact center at the agent, supervisor, manager and analyst levels. It brings your business rules, hard-learned best practices and administration into a centrally managed platform.
Optimized Collections allows you to: