Blended Interaction™ is a unified communications (UC) application for the contact center from Aspect Software® that unites inbound routing, Internet contact, voice portal, outbound dialing, and workforce management capabilities to meet the increasing demands of Consumer 2.0.
Blended Interaction offers a new way to engage with customers and leverage enterprise resources, as well as simplify and automate your customer service, sales and collections needs.
Blended Interaction uses the power of software to target your specific business objectives. It is readily extensible and includes access to complementary capabilities as your needs grow and change. Leveraging either session initiation protocol (SIP)- based voice over IP (VoIP) or traditional voice, Blended Interaction scales from tens to thousands of agent positions in a single- or multisite environment.
Blended Interaction allows you to: