Telemarketing from Altitude Software®
Telemarketing or telesales operations focus on one thing: close the sale.
To meet the sales quotas, agents must have the right tools, quick access to customer information, clear understanding of the campaign script and a constant pool of customer contacts. Campaign success depends on alignment and optimization of all variables and only a complete contact center solution can deliver the functionality and performance required.
Altitude uCI helps customers worldwide to increase agent productivity by providing the right tools for the job:
Altitude Fast Script Builder is an intuitive tool with a powerful interface to create campaign flow and screens for agent desktop. It enables CRM outsourcer account managers to design campaigns, validate requirements, and fulfill customer specifications easily and quickly.
The new Altitude Unified Desktop, an agent desktop family framework, delivers quick integration for front and back-office applications in a unified agent desktop, optimized for real-time management of multiple channels and customer interactions.
The new Altitude uAgent seamlessly supports Web and Windows environments. It contains a knowledge base designed to improve “first call resolution” and shorten email and chat reply times through a highly customizable and redesigned GUI, which includes external controls.