Help Desk from Altitude Software®
In an effort to cut costs and optimize operations more and more companies, regardless of size, are consolidating their IT services providing a better and quicker service. By making available a myriad of interaction channels, help desk organizations are able to better cater to their customers needs and by leveraging a centralized customer repository provide a unified customer view. These types of organizations also have different levels of response to handle different types of questions and require a workflow system flexible enough to adapt to the different processes. Collecting data about IT users enables the organization to follow the needs of the market.
Altitude uCI is a suite of customer interaction management solutions which includes a unique interaction control language and development environment, a strong outbound and predictive dialing solution, email servicing, Web chat and a consolidated view of the customer with massive campaign support. Interactions are routed using the same business rules, regardless of the channel chosen by the customer. We offer a modular but tightly integrated solution, where all modules were designed to work together but also to be deployed as stand-alone. We provide both thin and rich client architectures.