Debt Collection from Altitude Software®
To be competitive in today’s collections industry, you must maximize your debtor contact rates, provide your collectors a unified desktop with immediate access to data, and ensure compliance with FDCPA, FCC, and FTC regulations.
Resources optimization and strong dialing capabilities are at the heart of every debt collection operation as operational success is measured according to the number of customers reached and ultimately, the amount of recovered revenue.
Only a complete contact center solution can deliver this level of functionality and performance, ensuring compliance with regulations. Altitude uCI has helped collectors worldwide to increases their agent productivity by providing the right tools for the job.
Increase debt recovery rates
Altitude uCI allows you to be more time efficient, and the sooner you start collecting, the more you will be able to collect. Agents are also more efficient while in call. Altitude uAgent Desktop gives them all the information they need in a single environment. They have available the full interaction history. Intelligent scripting guides them through the collection, automatically adjusting according to debtor situation, scoring and history. It is easier for the agent to inform the debtor on all the consequences of not paying and to maximize the number of successful settlements according to company conditions.
Reduce collection time
Altitude Dialler allows you to contact more debtors in less time. Use Predictive, Power or Preview dialling mode according to the debtor situation and scoring.
This high performance Predictive Dialler, famous for its high agent occupancy rates (45+mins/ hour), has exclusive patent rights for Altitude Software since 1995. Based on this high-performance architecture where the software drives the IT platforms to the limit in the outbound, it was easier for us to expand functionality adding the lighter traffic inbound voice and the multimedia handling.
Another key feature is our routing, that implements a real universal queue, mixing the media from various channels, using your business logic. This is particularly important, because of real time monitoring capabilities.
Reduce collection costs
A lot of people forget to pay. You can notify your customers that they have an outstanding bill, by email, SMS, and phone (using Altitude Voice Portal). All can be automated, with no human agent needed. These notifications can be displayed in the customer history available at the agent desktop. Altitude uCI helps you manage your staff more intelligently, increasing the number of valid contacts per agent, thus reducing your overall collection costs.
Maximize customer 360º view
If you have your collections organized by account, Altitude can help you having a 3600 view of your debtor. Debtors are organized as persons/entities (B2C / B2B). So a call can be established to a person/company reflecting the several debts and the agent will have the full detail present.
Altitude uCI is an open, standards based suite that can tightly integrate with other enterprise applications, enabling an enterprise wide view of the customer.
Altitude uCI provides straightforward integration with any relational database and provides comprehensive APIs that minimize the time, resources and costs associated with integrating Altitude’s products to your in-house solutions.
Altitude Software also integrates with leading collection solutions from 3rd-party organizations such as, Admerex, TietoEnator’s Entra Nova, Vantyx’s Accipeins, Audaxys’s CollectionsNet.