Aspect® Quality Management™

Aspect® Quality Management provides mission-critical, full-time recording and quality management as well as the tools required to measure consumer sentiment.

Product Capabilities

Aspect Quality Management delivers full-time, encrypted recording and quality management scorecards. In addition, it offers Web-based customer surveys and through its interaction with CallMiner Eureka!, uses the latest speech analytics technologies to truly measure consumer sentiment.

Aspect Quality Management allows you to:

  • Reduce liability through full-time contact and screen capture recording.
  • Improve employee performance and reduce risk through quality scorecards.
  • Measure consumer sentiment and employee performance using Web-based surveys.
  • Gain key customer and process insights and automatic scoring through speech analytics.
  • Avoid payment card industry (PCI) compliance and other infractions using powerful encryption technology.

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