Aspect® Quality Management™
Aspect® Quality Management provides mission-critical, full-time recording and quality management as well as the tools required to measure consumer sentiment.
Aspect Quality Management delivers full-time, encrypted recording and quality management scorecards. In addition, it offers Web-based customer surveys and through its interaction with CallMiner Eureka!, uses the latest speech analytics technologies to truly measure consumer sentiment.
Aspect Quality Management allows you to:
- Reduce liability through full-time contact and screen capture recording.
- Improve employee performance and reduce risk through quality scorecards.
- Measure consumer sentiment and employee performance using Web-based surveys.
- Gain key customer and process insights and automatic scoring through speech analytics.
- Avoid payment card industry (PCI) compliance and other infractions using powerful encryption technology.