Unified Contact Center: Aspect® Unified IP®
Aspect Software’s next-generation unified contact center platform unites inbound, outbound, voice portal, Internet contact, multichannel self-service and proactive contact capabilities, as well as unified communications (UC) and collaboration functionality. Aspect Unified IP serves as the foundation for many of our customer contact applications
Product Capabilities
(Click on the link to find out more each capability)
Inbound ACD – With a proven history of automatic call distributor (ACD) leadership, our best-of-breed inbound capabilities intelligently route callers to available agents.
Outbound Dialer – Hailed as the creator of the predictive dialer, Aspect Unified IP delivers automated, predictive, precise, progressive, manual, and blaster dialing options.
Voice Portal – Next-generation voice self-service (IVR) capabilities enable you to automate some or all of your call center interactions.
Internet Contact – Provide an experience for Web-based communications similar to that of traditional call center contacts.
Campaign Optimization – Optimize campaign strategies for outbound customer contact programs to deliver high-yield results.
Unified Communications and Collaboration – Leverage seamless integrations with Microsoft Lync™ and SharePoint® 2010 to easily search and engage experts across the enterprise.
Aspect Contact 2011 – Aspect Contact 2011 is a telephony solution for help or service desks under 100 seats in sales, customer care, HR, IT or other departments within commercial and government organizations, as well as admissions, financial or registrar offices in academic institutions..
