Altitude uCI Suite
Altitude uCI™ (Unified Customer Interaction) is an IP based, unified but modular contact center management solution, which powers your people to new levels of productivity, speeds up deployment of new services and campaigns, and all within a single system to license, learn and operate.
Altitude uCI™ was designed to speed up your operations, while simplifying the management of contact center complexity, since it increases productivity, reduces operational efforts, and, ultimately, raise customer satisfaction levels.
As the name says, Altitude uCI™ unifies the management of all interactions, from begin to end, regardless of the channel that the customer chooses to contact your company – Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web.
What’s unique about Altitude uCI™ compared to the competition is:
- from IVR, to Routing, to Desktop creation, Workflow, Telemarketing, Recording rules, etc, we have a suite of modules to deploy selectively
- as a true suite, all can be done learning one tool /one class
- proven vendor independence, add/change platforms on the fly
- Predictive Dialer winning Industry awards since 1995
- the only suite with a single language+editor to manage all modules requires less IT complexity, so you get faster deployment & changes
- 7 of 10 top outsourcers in Europe & Latin America chose Altitude uCI™
- from 15 to 5.000 agent operations, we have been doing it for 15 years
Altitude Software’s exclusive focus on Contact Center solutions for the past 15 years, developing, implementing and supporting unified contact center solutions, in 60 countries, gives you the peace of mind of award winning technology.