Altitude Scripting Studio
Altitude Scripting Studio provides innovative tools that allow quick time-to-market in delivering new services or campaigns, while profiting from increased agent productivity.
Altitude Scripting is an industry unique language and development environment specialized for contact centers, allowing the design, control, and execution of the most critical customer interaction modules in the multimedia contact center, namely the Voice Portal / IVR scripting, the interaction routing, and the agent desktop GUI and dialog scripts. A single development generates agent scripts for both Web and Windows environments. Furthermore, all scripts can be changed on the fly to quickly respond to changing business needs. Altitude Scripting Studio lowers the total cost of the solution due to a rapid application development.
Altitude Scripting Studio editors are unique in the industry:
- With a single language and editor designed for contact centers.
- Can manage all steps of any interaction, from Voice Portal scripting, to media routing, agent desktops, dialogue scripts and multi-media and voice recording management.
- Altitude Scripting Studio provides two levels for developing telemarketing script customizations, targeting IT users and Business Managers: Altitude Script Developer and Altitude Fast Script Builder, respectively.
- Enhanced productivity
- Reduced time to market
- Reduced training needs
- Lower total cost of ownership