Altitude Fast Script Builder

Altitude Fast Script Builder saves time and resources when building campaigns whilst dramatically shortening the development cycle.

The Altitude Fast Script Builder is an intuitive but powerful interface for creating campaign flows. It enables non-technical users to quickly and easily create and demonstrate full contact center multimedia interaction flows.
Users can create customized scripts with the flexibility of a design tool, using drag-and-drop, and point-and-click features, easily adding new screens, adjusting the flow, and more. The users have the option to test or demonstrate the campaign with a “dry run” system that determines and activates the next step in a flow to simulate a working environment. Additionally, campaign script documentation takes one click to generate flow and screen-shots.

Altitude FSB reduces expenditure on costly IT resources whilst enabling rapid response to changing campaign demands.

Ready-made templates allow building and amending the most complex campaign scripts in a matter of minutes, with no need for IT intervention in complex programming. A configuration wizard enables less experienced users to be guided through the script customization options, increasing usage and reducing training time. There are no limits to the number of pages (nodes) that can be used within a script. Furthermore, agent scripts developed with Altitude Script Developer are fully compatible with Fast Script Builder and vice-versa, allowing users to amend or adapt any existing script.

Major Advantages to CRM outsourcers: Build campaigns whilst meeting with customers

With Altitude FSB, your Business Development manager will be able to rapidly create and demo a new campaign! Imagine the increase in customer satisfaction, when they get the chance to visualize right at their campaign definition session, the agent screens and flow of interaction, even before leaving the room. Not only do you gain in positively surprising your customer, you gain a lot more: by shortening your campaign definition cycles from a couple of days to a couple of hours, you will be able to use your staff more intelligently and more productively, adding to your bottom line!

Highlights

  • Support to inbound, outbound, e-mail and data capture campaigns
  • Short Campaign Definition Cycle
  • Increased efficiency in new campaign scripts creation
  • Rapid adjustments to existing campaigns
  • Visual Editor
  • Pre-defined Node and Script Templates
  • Wizards to guide inexperienced users
  • Simple non-technical interface
  • No programming knowledge required