Altitude’s unified integration network extends the functionality of Altitude uCI solutions and minimizes the time, resources and costs associated with integrating Altitude’s products with complementary solutions.
Straightforward integration with third-party solutions
Altitude Software has partnered with leading vendors who provide solutions to complement, add value, and interoperate with Altitude uCI. The ability of Altitude uCI to seamlessly integrate with both front and back-office solutions is a key factor to build efficient contact centers and consequently maximize customer satisfaction.
Wide range of integration options
Altitude uCI is an open, standards based suite that can tightly integrate with other enterprise applications, enabling an enterprise wide view of the customer.
Altitude Software provides uAgent SDK, Altitude Integration Server and out-of-the-box connectors to major CRM, ERP, Quality and Workforce Management solutions to extend the offered functionality.
Web Service Integration with SOA Architeture, with .Net and Java
In order to assure a seamless integration with third-party systems, Altitude has developed Altitude Integration Server that exposes Altitude uCI functionality and creates an integration framework based on Microsoft .Net technology and standard protocols, such as DCOM, SOAP, XML RPC, and Web Services. This platform also exports JAVA and C/C++ APIS, being capable of interoperating with any environment.
Out-of-the-box integration with leading solutions
Despite the Altitude uCI open interface and standard API, provided by Altitude Integration Server, Altitude has realized that focusing on the packaging of well-developed integration capabilities would increase the value of the Altitude solutions to customers and partners and extend the scope of offered products.
- Unified aplication programing interface
- Wide interoperability
- Freedom of choice without increasing budget
- Reduced implementation time
- Increased reliability
- Reduced overall costs
- Windows and Web environment