Altitude + Connectors
Altitude uCI out-of-the-box connectors for leading third-party business applications, such as Microsoft, Oracle and SAP, are key components of Altitude’s integration strategy.
Altitude increases the value of 3rd party applications by enabling an efficient management of voice, email, Web collaboration, Web chat, and IVR interactions. These solutions include intelligent multimedia interaction routing, Voice Portal, a powerful predictive dialing algorithm, and a unified contact center monitoring and management tool.
The Altitude + connectors are certified jointly by Altitude and the CRM Company providing with a unified contact center solution that is simple and fast to deploy, allowing a clear return on the investment.
Altitude uCI + Microsoft Dynamics CRM
The Altitude uCI and the Microsoft Dynamics integration enables customers to easily aggregate customer information from across all communication channels into one contact center agent desktop interface and provide a comprehensively understand the customer. find out more
Altitude uCI + Siebel
Build lasting customer relationships across sales, marketing and customer service with an affordable, easy-to-use, complete customer service solution from Oracle and Altitude Software. find out more
Altitude uCI + salesforce.com
Altitude uCI+ salesforce.com offers a state of the art contact center solution that enables organizations to implement a contact centre based on a unified salesforce.com interface in rapid time-scales. find out more
Altitude uCI + SAP
The Altitude-SAP integration allows joint customers to share information between Altitude and SAP, while benefiting from the intelligent routing and CTI capabilities provided by the Altitude uCI solution. find out more
Workforce Management connectors
Forecasting, planning, scheduling and daily management: Everything your center needs to achieve quick and meaningful results.
Contact centers are in constant fluctuation. Traffic volumes increase or diminish, while contact center resources expand and contract. To add on to the complexity of managing such an environment, one can add high turn-over, skills, legislation, virtual contact centers, and so on. Workforce Management enables you to accurately plan, efficiently manage and optimize the performance of your multi-skilled, multi-channel, multi-site contact center resources. Altitude uCI offers an out-of-the-box connector to Teleopti CCC and to IEX Total View, two of the leading workforce management suites. Altitude uCI combined with a leading Workforce Management provides a complete, comprehensive solution to drive the performance of your contact center. By enhancing performance, improving resource planning, streamlining time-consuming tasks and integrating data between applications. Operations are empowered to deliver customer-winning service at the lowest possible operating cost.