Altitude Hosting Platform

Altitude uCI™ is a platform to provide hosted or managed contact center services, optimized for rolling out new campaigns and services, while enforcing the required safe remote administration.

Comprehensive Contact Center Suite

For Service Providers looking to offer an IP, TDM or hybrid Hosted Contact Center, our platform supports all key modules required by hosted customers, such as:

  • IVR
  • ACD / Routing
  • CTI / Desktop
  • Predictive
  • Power
  • Preview
  • Recording
  • Scheduling
  • App Integration

Multi-tenancy

Built-in mapping of tenant concepts in “instances”, allows to securely assigning the contact center resources allocated to each account, from agents, to campaigns, call outcome codes, etc.

Confidentiality and Security

Altitude uSupervisor offers advanced and comprehensive control on who can see/do what. Configuration is made at the entity (site, campaign, team, and agent). You may specify for each supervisor what entities are displayed, what entities can be changed and what operations can be performed. This access control is enforced automatically by the system for administration, online monitoring and historical reporting.

Fast Service/Campaign Activation

Altitude Scripting Studio in unique with a single language and editor to manage the whole contact center operation: from IVR, to Routing, to Desktop design, Workflow, Telemarketing, Recording rules, etc. This ability provides for a very fast roll out of new Services or Campaigns.

VoIP and PSTN connectivity

Altitude uCI™ can be connected either directly to the PSTN (using ISDN E1/T1 trunks) or to a switch (Altitude vBox or supported 3rd party switches) using ISDN E1/T1, CTI or IP.

Virtualization and Datacenter Friendly

These days more of these implementations are done over server farms and grip computing, which optimized IT resources pooled across multiple accounts. We have an open software architecture, which allows to distribute most of the processes require to run multiple accounts and support virtualization technology like VMWare.

Operational Expenses Only to Match Business Model

Service providers empower their customers to focus on their core business and remove the Capital Expenses decision process, by turning IT into a utility model, the kind that you pay as you go. Based on market feedback, Altitude Software create a special offering for BPO, outsourcers and Service Providers, called “Pay-as-Service”, where the right to use the software, the maintenance support, and the access to software upgrades is ALL INCLUSIVE.

Feature Maturity from Leadership in Outsourcers

Altitude Software has a proven record supplying contact centre service providers. With specialized products for hosted customer interaction management solution, Altitude uCI™ offers a flexible, complete, leading-edge virtual contact center solution.