Altitude uAgent provides a flexible workspace for multimedia contact center customer service representatives in windows and web environment.
Altitude uAgent provides support for multiple communication mediums. The unified desktop provides a comprehensive and seamless tool that displays critical customer data in real time in conjunction with inbound or outbound phone calls, e-mails, or chat requests. The data rich environment makes it easy for CSRs to get at the information they need in order to effectively manage all types of customer interactions.
Out-of-the box functionality to execute and control multi-media interactions
Windows and Web environment
Fully Adjustable Screen Layout
User Defined Panels
Increased Agent Productivity
Built-in Multi-language Support
Built-in Knowledge Base
Altitude uAgent can be used directly out of the box or customized with Altitude Scripting Language (ASL) and Altitude Scripting Studio. The out-of-the-box option allows multi-media interactions to be handled with full media control, consultation and editing of attached, user-defined contact data.
Altitude uAgent includes a built-in knowledge base mechanism. Additionally, applications designed for Altitude uAgent can also be used for certain back office applications or for face-to-face interactions, optimizing developmental investment.
- Enhanced Usability
- Increased Agent Productivity