Ocular Technologies has established a solid South African footprint, dedicated to helping companies find customers and keep them happy. It assists contact centre professionals in navigating the challenges posed by heightened regulations, offshore alternatives, new communication channels and protocols as well as customer bases with often short-lived loyalties.
Ocular believes that a successful customer contact solution must consistently provide significant benefits. Through partnering with Aspect Software and Altitude Software, Ocular aims to positively transform the customer-company experience.
The breakthrough technologies that form the foundation of this industry include reliable ACDs, trusted diallers, widely-used and respected workforce management solutions, flexible Voice Self Service systems and the first comprehensive unified architecture.
This products help companies streamline and enhance customer-facing business processes and seamlessly extend those processes beyond the contact centre. Ocular’s track record of innovation ensures unparalleled insight that is built into each of its contact centre offerings.