Business and technical consulting and implementations
The Ocular team is highly adept at long-term strategic projects involving the design, development, implementation and integration of leading technologies.
The company helps its clients refine their customer contact strategies, review their telephony architecture, assess the role new technologies can play and determine which technologies would be most appropriate. Project examples include call-blending, integrating data in legacy-based systems with phone calls, data warehousing for ACD transaction data and integrating third party software applications.
Ocular also assists in the migration from mainframe processing to a client or server environment, as well as building and deploying customised desktop applications used by the agents and can even create custom data management software to enable different contact centre systems to share information transparently.
