JOHANNESBURG – September 27, 2012 – Outbound Dialling List management strategies ensure that the accounts representing the highest risk to the collections process are targeted with the right treatment in order to maximise collections. Some collections companies operate in multiple locations, often with competing debtor contact strategies and different methods and philosophies for managing portfolio risk. To [...]
Read moreJOHANNESBURG – September 27, 2012 – Contact centre solutions provider, Ocular Technologies, has introduced Aspect Contact, helping enterprises maximise their return from Microsoft Lync deployments. Aspect Contact is a multimedia contact centre solution that is ideal for contact centres and help desks up to 100 seats and, according to Pommie Lutchman, CEO at Ocular Technologies, [...]
Read moreJOHANNESBURG – September 12, 2012 – Collections contact centres predominantly make outbound calls, but also generate inbound call traffic. These types of centres, that handle both incoming and outgoing calls, are faced with a critical decision – how to efficiently and effectively balance inbound and outbound volumes to achieve excellent service and to optimise agent productivity. [...]
Read moreJOHANNESBURG – August 29, 2012 – Financial services providers are becoming increasingly reliant on next-generation customer contact and workforce optimisation solutions to create and sustain differentiation through exceptional customer experience. Credit card lenders, in particular, have realised that product improvement alone is not enough to drive long-term profitability in an environment of radically changing, heightened customer [...]
Read moreJOHANNESBURG – August 15, 2012 – Workforce optimisation solutions can increase the productivity of back-office operations and decrease costs. Specifically, they help to improve customer service levels while decreasing required staffing through predictive modeling. These solutions also empower and improve employees’ performance through automated coaching and by allowing staff to manage their own schedules using predefined [...]
Read moreJOHANNESBURG – October 12, 2011 – Reminiscent of the formal written letter of praise or complaint that was soon eclipsed by the phone call, social media is today’s essential communication tool and should be at the top of a contact centre’s priorities list, as it can significantly affect and enhance brand reputation and customer service. [...]
Read moreJOHANNESBURG, September 27, 2011 – Specialist contact centre solutions- and services provider, Ocular Technologies has announced its appointment as a registered value-added reseller (VAR) of AudioCodes Ltd. AudioCodes Ltd (Nasdaq: AUDC) designs, develops and sells advanced voice over IP (VoIP) and converged VoIP and data networking products and applications. “As part of our reseller agreement, [...]
Read moreJOHANNESBURG – August 10, 2011 – Contact centres need to go beyond cost savings and become revenue contributors for companies to remain competitive. The contact centre also needs to stop being managed solely for efficiency, convince the business that it has the potential to build customer loyalty, win new customers and increase revenue. This is [...]
Read moreJOHANNESBURG – July 12, 2011 – Both consumers and enterprises are changing. Today’s customers have more choice, influence and control than ever before – whether it is in the channel that they choose to communicate with companies, their increasing use of intelligent mobile devices, or the influence of social media and blogs on company perception. [...]
Read moreContact centre solutions provider, Ocular Technologies, has partnered with the leading designer, manufacturer and marketer of lightweight communications headset products, Plantronics, enhancing its competitiveness in the contact centre arena by offering a complete unified communication (UC) services portfolio and becoming a one-stop shop for customers. “Ocular Technologies has always partnered with industry leaders to provide [...]
Read moreOcular Technologies is proud to be 100% Black-owned, and to have achieved, for the fourth consecutive year, a Level 2 BBBEE Rating, with a procurement recognition level of 125%
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